Privacy Policy

Version: 1.1

Last updated: 09.01.2026

1. Introduction

C & L Events (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with us, including when you visit our website, request quotes, book our services, hire equipment, or otherwise engage with us.

We process personal data in accordance with the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018, and other applicable data protection laws.

2. Data Controller

For the purposes of data protection legislation, the data controller is:

C & L Events

Inut 18, Baxters Lane Trading Estate, Sutton Oak Drive, St Helens, WA9 3PH

Email: events@clevents.co.uk

Telephone: 01744 609483

3. Definitions

Personal Data – any information that identifies or can be used to identify a living individual.
Processing – any operation performed on personal data, including collection, storage, use, disclosure, or deletion.
Data Subject – the individual to whom the personal data relates.
UK GDPR – the retained EU law version of the General Data Protection Regulation applicable in the United Kingdom.

4. Personal Data We Collect

We may collect and process the following categories of personal data:

a) Information you provide to us

Name and job title
Company name
Postal address
Email address
Telephone number
Billing and payment information
Contractual and booking information
Any other information you choose to provide when contacting us

b) Information we collect automatically

When you visit our website, we may automatically collect:

IP address
Browser type and version
Operating system
Device information
Pages visited and time spent on our website
Referring website addresses

c) Information from third parties

We may receive information about you from third parties such as:

Event partners or venues
Analytics providers
Payment service providers

5. Lawful Bases for Processing

We will only process personal data where we have a lawful basis to do so under UK GDPR, including:

Contractual necessity – where processing is necessary for the performance of a contract with you.
Legal obligation – where we must comply with a legal or regulatory obligation.
Legitimate interests – where processing is necessary for our legitimate business interests and does not override your rights.
Consent – where you have given clear consent for us to process your personal data for a specific purpose.

6. How We Use Your Personal Data

We use personal data for the following purposes:

To provide event production, equipment hire, and related services
To prepare quotations and manage bookings
To communicate with you regarding enquiries, contracts, or services
To manage payments and accounts
To operate, maintain, and improve our website
To comply with legal, accounting, and regulatory requirements
To send marketing communications where permitted by law

7. Marketing Communications

We may send you marketing communications where:

You have opted in, or
We have a legitimate interest and are permitted to do so under applicable law.

You may opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

8. Data Sharing

We may share your personal data with:

Third-party service providers who act as data processors on our behalf (e.g. IT providers, payment processors, email platforms)
Professional advisers (e.g. accountants, insurers, legal advisers)
HMRC, regulators, or other authorities where legally required
Third parties in the event of a business sale, merger, or restructuring

We do not sell personal data to third parties.

9. International Data Transfers

Where personal data is transferred outside the UK, we will ensure appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses.

10. Data Security

We have implemented appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or loss. Access to personal data is restricted to those who need it for business purposes.

11. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

12. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate or incomplete data
Request erasure of your personal data
Restrict processing of your personal data
Object to processing of your personal data
Request data portability
Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us using the details in Section 2.

13. Subject Access Requests

You may request details of the personal data we hold about you. Requests will be responded to within one month, subject to identity verification and applicable legal exemptions.

14. Cookies

Our website uses cookies to distinguish you from other users and to improve your experience. Please refer to our separate Cookie Policy for further information.

15. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and, where appropriate, notified to you.

17. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):

www.ico.org.uk

18. Contact Details

If you have any questions about this Privacy Policy or how your personal data is handled, please contact: